Terms and Conditions
STATEMENT
The terms and conditions of use of the SC LUKKARAL SRL website are detailed below and must be read carefully. These terms may differ from time to time, so you should check them before making a new purchase.
Please note that any use of this site or any purchase made through this site constitutes an agreement that meets the terms and conditions detailed below, which must take precedence over any other terms and conditions. Any contracts or agreements concluded between you and us through this Website will be governed by and construed in accordance with European law and any disputes or proceedings will be subject to the exclusive jurisdiction of the courts of Romania.
ONLINE SHOPPING
We took care of the most accurate presentation of the products on our website. The images you see depend on the display capacity and colors of the monitor. Therefore, we cannot guarantee that the product images you see represent an accurate representation of the actual goods. Before placing an order, you should read the following: Orders, Delivery Information and Return Policy. These pages are part of these terms and conditions and contain important information about your order.
VALIDATION CHECKS
All credit and debit card holders are subject to validation checks and authorization by the card issuer. If your payment card issuer refuses to authorize our payment, we will not be liable for any delay or cancellation of your order.
In addition, in order to prevent fraudulent use of credit and debit cards, we will verify the validation of names, addresses and other information provided during the order process and during available registrations. A third party may also be instructed to perform these checks. By ordering from the website comerciantidediamante.com, you give your consent to perform such checks. We will need to contact you by letter, phone or email to verify the details before we can process and ship your order or we may not be able to accept the order.
BUGS
To provide the best possible selection of diamonds, our database is updated frequently. During the updating process diamonds are added and removed, occasionally there are problems with data integrity that lead to inaccurate information because it refers to the availability of prices and / or stones. We reserve the right to correct any inaccurate information that may arise and, in our sole discretion, will cancel your order or give you an option to select a diamond of equal or greater value.
RETURN POLICY
SC LUKKARAL SRLwill offer a refund or a full exchange if you receive a defective product or you are dissatisfied with an item received under the following conditions:
If any item in your order proves to be defective, please return the items to SC LUKKARAL SRLwith a copy of the delivery note, call the SC LUKKARAL SRLcustomer service team to get a number of returns and also , indicate whether you would like to receive a refund or exchange.
Our promise to replace the item or refund the money does not apply to defects or damage caused by accident, negligence or misuse.
If you change your mind, you can return any product to SC LUKKARAL SRL unopened and in perfect condition, within 14 days of receipt of delivery:
For online orders, a refund can be requested within 14 days.
A change can only be requested for purchases made in our showrooms within 15 days of purchase.
Contact the SC LUKKARAL SRL customer service team to obtain a number of returns, include the reason why the product was returned and indicate if you want to receive a refund (excluding the initial delivery fee) or an exchange.
Except for defective or improper goods, if your legal rights are not affected, custom goods made to customer specifications cannot be returned.
For more details on returning the purchase to an SC LUKKARAL SRL store, please see the back of the delivery note. In all cases you must obtain a number of returns by contacting the SC LUKKARAL SRL customer service team. This will ensure that we can follow the return process in detail.
CANCELLATION OF THE ORDER
To cancel an order, send us an e-mail within 48 hours, and our team will cancel and return the original payment method for you. Please note that we cannot cancel orders that include products customized or modified because they are already processed. If we cannot deliver the order within the standard delivery times, you have the right to cancel the order without penalties. If you cancel the order, we will refund the price you paid for the goods. It will not include the delivery fee if you canceled the order after shipping the products, regardless of whether you opted for express delivery. You have a duty to take note and to see the reasonable care of the goods, which means that the goods must be unused.
DELIVERY ADDRESS
All deliveries will be made to your address specified in the order. We may, at our discretion and expense, deliver parts of the order separately. If we are unable to deliver the products to the address you have specified for any reason, we will notify you and store the products. If you want us to redirect your products, you will need to authorize us to debit your credit / debit card for such re-delivery. If we are unable to contact you within 28 days, we will cancel the order and refund the payment to you, less the delivery costs we have already incurred.
A signature will be required to receive the order and you will be responsible for the products received as soon as they are delivered. The ownership of the products will pass to you after we receive full payment.
If you decide to send your order to an address other than your own, you will still need a signature and the general delivery conditions will remain unchanged.
COPYRIGHT AND SITE CONTENT
SC LUKKARAL SRL and its subsidiaries are the owners of the copyright of this site and all materials on this site, including content, design, text, graphics and photos.
You may download and print content from this site for media or personal use purposes only. This is conditioned on the fact that the material is reproduced accurately and is not used in a derogatory manner or in a misleading context. If this material is reproduced, published, disseminated or otherwise issued to others, the source and copyright must be acknowledged. Permission to reproduce the press releases of SC LUKKARAL SRL does not extend to any material on this site that is identified as "the copyright of a third party". No rights, titles or interests in any downloaded material or software will be transferred through that download. You may not make any other use of the materials on this site (including reproduction, publication, modification, distribution, distribution or any other exploitation, except the above) without our written permission.